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July 13, 2024 1:26 PM
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Refund and Returns Policy

Last Updated: Oct 2023

At ChitralOnline.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our return policy below to understand our procedures for returning products.

1. Eligibility for Returns

You may be eligible to return a product if:

  • The product arrived damaged or defective.
  • The product is different from what you ordered.
  • You received the wrong quantity of items.
  • You are not satisfied with the quality of the product.

Please note that some products, such as perishable items like organic oil and Shilajit, may not be eligible for returns due to their nature. If you have any questions about whether a product is eligible for return, please contact us before initiating the return process.

2. Return Process

To initiate a return, follow these steps:

a. Contact Us: Contact us on any way you will find easy in our contact us page within 14 days of receiving your order. In your email, include the following information:

  • Your order number
  • Details of the item(s) you wish to return
  • Reason for the return (e.g., damaged, wrong item, quality concerns)

b. Return Confirmation: Our customer support team will review your request and provide you with a return confirmation email. This email will include instructions on how to return the item(s).

c. Packaging: Securely pack the item(s) you are returning in the original packaging, if possible, along with any accessories and documentation that came with it.

d. Shipping: Ship the return package to the address provided in the return confirmation address. Please note that you are responsible for the return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

e. Refund or Replacement: Once we receive the returned item(s) and inspect them, we will process your refund or send a replacement, as per your preference and the eligibility criteria mentioned in section 1.

3. Refund Processing

  • Refunds will be issued to the original payment method used during the purchase.
  • Refunds may take 7-10 business days to process, depending on your payment provider.
  • Shipping costs are non-refundable, unless the return is due to our error.

4. Contact Us

If you have any questions or need further assistance regarding our return policy, please contact our customer support team.

We are committed to providing excellent customer service and ensuring that your shopping experience at ChitralOnline.com is both enjoyable and hassle-free. Thank you for shopping with us, and we look forward to assisting you with your returns and inquiries.