Chitral Online

Free Shipping On Order Of 3+ Items
July 13, 2024 12:44 AM
Shop

Faq

Frequently Asked Questions.

Welcome to ChitralOnline.com! We are thrilled to help you explore the cultural and natural wonders of Chitral through our wide range of products. Below, you’ll find answers to some common questions about our e-commerce store and the products we offer:

1. What is ChitralOnline.com, and where is it located? ChitralOnline.com is an online marketplace that connects you with authentic Chitrali handicrafts, spring water, Kalasha dresses, caps, wear products, organic oil, and Shilajit. We are based in Chitral, a scenic region in northern Pakistan.

2. Are your products genuine Chitrali items? Yes, absolutely! We take great pride in sourcing our products directly from local artisans and communities in Chitral. Our products are crafted with love and care by the talented people of the region, ensuring authenticity and quality.

3. How do I place an order on ChitralOnline.com? Ordering from us is easy! Simply browse our website, select the products you’d like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information, and your order will be on its way.

4. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards, Easypaisa, JazzCash, Cash On Delivery, and other secure online payment options. You can choose the one that is most convenient for you during the checkout process.

5. Do you offer international shipping? Yes, we do! We are delighted to offer international shipping to customers worldwide. Please note that shipping fees and delivery times may vary depending on your location.

6. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support team within 14 days of receiving your items. We will provide instructions on how to return or exchange your products.

7. Are your products eco-friendly and sustainable? Yes, we prioritize sustainability and ethical sourcing. We use eco-friendly packaging materials, and our commitment to responsible shopping practices includes supporting local artisans and conservation efforts in the Chitral region.

8. Can I get more information about specific products or customization options? Certainly! If you have any questions about our products or would like to inquire about customization options, please reach out to our customer support team. We are here to assist you with any queries you may have.

9. How can I contact ChitralOnline.com for further assistance? You can reach our dedicated customer support team via email at support@chitralonline.com or through the contact form on our website. We strive to respond to all inquiries promptly and provide the assistance you need.

10. Do you have any special promotions or discounts? Yes, we periodically offer promotions and discounts on select products. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media.

Thank you for choosing ChitralOnline.com as your gateway to the beauty and culture of Chitral. We look forward to serving you and sharing the wonders of this remarkable region with you through our products.

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.